Service Performance Management
With increasing attention on the value of aftermarket service, those responsible
for service results require real time information for the planned, current, and
historical performance of their service business.
SPO™ Service Performance Management (SPM) is a powerful SPO module that aggregates
information from your service supply chain into a single location, providing a graphical
and interactive view of user-defined metrics and alerts.
SPM can be used by:
- Executives to understand the high level performance of their service business
- Managers to monitor the performance of selected regions, planning groups, or suppliers
- Planners to monitor exceptions and take actions to respond to changes in the service supply chain.
Capabilities
- Tight integration to SPO data model and workflow
- Performance Dashboards provide graphical data visualization
- External security model: LDAP and ADS to allow single sign-on
- In charts, gauges, maps, tables, reports
- Updated in real time as data changes
- Drill downs to respond to detailed data and actions
- Leverages best practices in service performance metrics and management
- Standard pre-defined Performance Dashboards can be extended and updated by a user
- Identify trends, exceptions, and opportunities for improvement
- Includes performance analyses for a wide range of service domains
- Inventory, customer service levels, supplier performance, planner performance
Use SPM to achieve greater visibility and responsiveness across the service business
to key metrics and a better understanding of the primary levers for improving service
performance.
For more information on Service Performance Management (SPM),
click here.