Product Lifecycle
Providing world-class service involves important decisions across all stages of
the service product lifecycle. Each stage requires an integrated planning process
that engages departments throughout the company – product design, sales and
marketing, service management, logistics, and sourcing. SPO™offers an integrated
decision platform to help answer all the questions that span your product’s
lifecycle:
Pre-introduction Planning
- What is the service offering? Parts only? Next day? Same day?
- How do you estimate reliability based on engineering estimates and similar products?
- What is the budget for warranty support?
- What is the appropriate level of the service BOM to stock the product?
Product Introduction
- How do you determine initial provisioning levels with limited usage data?
- What are the appropriate supplier relationships?
- What reserve level is appropriate to align investment risk with required service
levels?
Product Production
- How do you deal with engineering changes at a strategic and tactical level?
- How can you balance new buys with expected returns throughout the repair cycle?
- How do you go about incorporating actual field failure rates in the forecasting
process?
- How do you manage conversion of warranty entitlements to service contracts?
End-of-Life
- How should supplier relations at end of production be managed?
- How can you determine last time buy based on expected returns?
- How can you maximize EOL parts inventory sell off?
- How should you manage disposal of products and components?