Overview
An Innovative Solution Suite
MCA Solutions’ best-in-class Service Planning and Optimization (SPO™)
software suite helps companies fully realize the potential of their service supply
networks. SPO users have experienced increased service revenues, reduced service
supply chain costs, increased customer satisfaction, and positive ROI in as little
as two months from implementation.
SPO is a highly scalable and flexible Web-based product, consisting of tightly integrated
modules designed for ease-of-use and intuitive navigation. SPO enables companies
to manage these service business processes:
Service Business Design
Comparison and analysis of service scenarios to determine the most profitable and
efficient supply chain design, service offering, and relationships with your outsourcing,
repair, and supply vendors.
Strategic Planning & Optimization
Forecasting of parts demand and determination of optimal stocking lists and stocking
levels to achieve maximum levels of service at the lowest possible cost.
Parts Tactical Planning
Generation and prioritization of optimal new buy, repair, transshipment, and allocation
orders to meet service level objectives at lowest possible order cost.
MCA solutions were developed to help manage the entire service product lifecycle,
from design of the service product through end-of-life planning. SPO’s technical
architecture is built on an open system architecture with a zero-footprint Web front-end,
allowing secure visibility and collaboration across the extended supply chain, including
the internal organization, as well as customers, suppliers, 3PL, and repair providers.
Service Inventory Optimization (SIO)
combines the best of SPO’s forecasting and
inventory optimization with SAP’s Service Parts Management solution to provide the
most complete service parts management capabilities available. MCA OnDemand is a hosted Software-as-a-Service (SaaS) offering designed to help mid-market companies optimize their spare parts network while gaining a competitive edge by offering performance based service contracts.