Service Business Design
Service operations are increasingly complex, involving extended service networks made up of partners, vendors and third-party logistics suppliers. Service business managers face a broad range of critical choices in deciding how to most profitably develop a service offering for their customers. These include creating the most efficient structure for the service supply chain, determining the optimal service product to meet customer demand, and identifying the most profitable supplier relationships, including Performance Based Logistics.
Many service organizations make these critical decisions blindly, with limited ability to simulate and understand the cost and budget impact of their decisions. SPO™Service Business Design allows rapid setup and analysis of a broad range of business scenarios to ensure that decision makers have full visibility of the factors that drive the profitability of their service operations.
Capabilities
SPO Service Business Design provides what-if simulation using standard or user-defined planning templates to compare cost and budget impact of longer term business scenarios, including:
- Changes to physical supply chain configuration
- Design and pricing of service product
- Warranty and contract service-level offerings
- Assignment and realignment of customers to service contracts
- Lead time and cost trade-offs for new buy or repair
- Budget analysis of bid and proposal scenarios
- Product introduction and end-of-life
The result is increased control for decision makers trying to develop a more profitable service offering at the highest possible levels of service for the customer.