Overview
Extending the Value of SPO
MCA’s comprehensive suite of consulting services enables companies to maximize the value of their service offerings. With vast experience in service planning and solution implementation, MCA’s talented professional services team combines industry best practices with an understanding of your environment to deliver quantifiable results in as little as two months.
MCA Professional Services
- Consulting to assess your current service operations and systems, benchmark them against industry best practices and develop an approach for solutions implementation that maximizes ROI
- Express Implementation to rapidly configure the system to match your planning environment and organization with industry best practices
- Hosting Services such as Software-as-a-Service (SaaS) MCA OnDemand, to reduce customer IT expenditures and to increase time-to-value using an ASP model
- Customer Support to ensure rapid resolution of issues, maximize the value of the product
- Education & Training to ensure a full knowledge transfer in functional and technical aspects of the product, and our overall service supply chain planning approach
Raising the Bar
Regardless of how you work with MCA’s professional services team, you can rest assured that we will:
- Understand Your Business Problems
Our work developing solutions with leading service organizations like Boeing, the U.S. Navy, KLA-Tencor, Briggs and Stratton and Cisco Systems has given MCA an unparalleled understanding of the business issues companies face in trying to deliver best-in-class service.
- Define Clear and Realizable Metrics
MCA establishes clear expectations about the results Service Planning & Optimization (SPO™) can deliver based on the characteristics of your service value chain and accurately defined by an up-front value assessment. In this way, we can show significant value clearly attributed to the implementation of our solution.
- Extend the Value of Existing Systems
SPO works with your existing ERP, CRM and SCM systems, protecting – and maximizing – your IT investments. And leveraging your existing infrastructure, rather than recreating it, allows SPO to provide extremely rapid ROI.
- Deliver Value Quickly
MCA believes firmly in showing value incrementally. Using our value assessment methodology, our implementation team can begin making recommendations and delivering value in as little as three weeks from receipt of your data.
- Develop Disciplined Project Plans
MCA’s extensive experience enables us to help you create project plans that are thorough, realistic and will provide you with the results you need. Because providing world-class service affects your entire enterprise, we involve all appropriate parties within your organization, including business and IT groups.