Solution Partner: SAP
MCA’s SAP Endorsed Business Solution, Service Inventory Optimization (SIO) for SAP Service & Asset Management is a composite software application that complements and extends your investment in SAP’s business process platform. SIO helps asset-intensive companies that sell and support complex capital equipment to realize the full potential of their service businesses.
Integrated Service Excellence
By combining MCA’s Service Inventory Optimization (SIO) with SAP Service Parts Management, the integrated application delivers the most complete and market-leading capabilities to address demanding spare parts management planning requirements.
The tightly integrated joint application has integration through SAP’s enterprise services that are supported by SAP and MCA for current and future releases, reducing lifecycle costs for implementation and support.
Far-Reaching Features
SAP selected MCA as an exclusive partner based on it market-leading functionality including the following capability:
- Composite forecasting which blends historical demand, installed base and service entitlements, along with causal factors based on data availability and stage in product lifecycle
- Multi-echelon, multi-indenture optimization to determine what to stock, at what location and at which level of the service BOM
- Contract coverage analysis
- Fill rate or availability driven service levels with budget constraints
- Generation of actual field failure rates to provide feedback to product design
- What-if analysis to understand service level, budgetary and inventory tradeoffs