Industrial
Crossing Industry Boundaries
MCA's years of delivering best-in-class service planning to organizations as diverse
as Cisco Systems, KLA-Tencor and Tellabs on a configurable software platform can
be leveraged across a broad range of industrial service businesses. In times of
shrinking margins, and intensified competition for products and services, MCA’s
SPO™ can help you transform and improve service performance with capabilities that
include:.
- Forecasting and optimal inventory planning, from suppliers through distribution,
to field, customer, and channel locations, and back through a product return loop
and repair depots
- Ability to manage a wide range of contracts and service commitments from basic fill
rate agreements to guaranteed response time or uptime
- Ability to manage inventory positioning and planning across the product lifecycle,
from new product introduction through mid-life engineering changes to end-of-life
- Determination of optimal order quantities for repair, purchasing, and allocation
within the network
- The ability to analyze and optimize the structure of your service business, including
service network design, contract pricing, and determination of the cost service
level tradeoff
High Technology
With short product lifecycles, intense competition, and management of extended internal
and external service channels, diverse customer contracts, distribution networks
and repair operations, the high technology service industry faces many challenges.
SPO provides service management capabilities to stay on top of the dynamic service
landscape, reducing inventory inefficiencies and maximizing profitability.
Capital Equipment
Capital equipment businesses are placing increasing emphasis on service as a driver
of customer satisfaction and revenue. Industries such as semiconductor and plant
automation equipment, heavy equipment, and HVAC are facing more complex service
level agreements with both customers and service partners, as well as extended product
lifetimes, and high costs of equipment downtime. SPO can help manage extended global
service networks and integrate with enterprise systems to ensure that the right
part is always at the right place at the right time.
Utilities & Telecom
Both the utilities and telecommunications industries are facing sweeping changes
driven by deregulation and constantly evolving technologies. With its robust set
of strategic and tactical features, SPO provides the most advanced optimization
technologies available for utility and telecom enterprises.
Medical Equipment
In the medical equipment industry, equipment downtime is not only expensive, but
can be life-threatening. Determining the optimal inventory levels for field engineers
and distribution channels to drive desired service levels is a critical decision,
and SPO can optimize service planning based on a variety of factors, ensuring the
most efficient strategy is created to meet your service needs.
Automotive
Obsolescence is a major automotive problem. As the lifecycles of spare parts shrink,
turnover rates increase, making it difficult to reduce inventory levels and associated
carrying costs. SPO provides optimized forecasts and planning to help dealer networks
provide rapid service to customers and minimize inventory overstock and waste.