Overview
Delivering Value to Your Service Business
MCA and its Service Planning & Optimization (SPO™) suite of software products
is entirely focused on delivering the industry’s leading solution for service
parts planning and optimization. Service leaders across a variety of diverse industries
have implemented SPO to dramatically reduce costs in their service business while
increasing customer satisfaction and service levels.
MCA’s software solutions are built on a core platform that is configured without
code change to manage the service supply networks in the following industries:
In order to ensure maximum equipment uptime and high customer service levels with
shrinking budgets, airlines, MRO providers, and aerospace manufacturers must learn
to strike a balance. SPO not only meets the challenges of an increasingly complex
service environment but can keep costs in line, leading to increased profitability.
Defense & Government organizations manage fleets of aircraft, marine equipment and
ground equipment with the objective of achieving high levels of fleet availability
at the lowest possible operating cost. Organizations involved in performance based
logistics (PBL) programs can utilize SPO to help them determine the most appropriate
customer service versus inventory investment tradeoff decisions to maximize performance
objectives.
In times of shrinking margins and intensified product competition, SPO can help
industrial service businesses in high technology, medical equipment, plant and automation
equipment, telecom, and other complex manufacturing businesses transform service
into an important new source of revenue and customer loyalty - maximizing the lifetime
value of customers and compounding profitability. Whether service is managed directly
or through extended service distribution channels, SPO is a critical driver of service
success.