Cisco
With nearly $20 billion in annual revenue, a vast catalog of products and services and a sophisticated e-business delivery model, Cisco Systems is one of the most successful and respected technology companies in the world. It also maintains one of the most complex service supply chains, with a variety of service contracts – some as aggressive as two hours from receipt to solution – executed through a global network of more than 600 country, regional and Rapid Fulfillment Depots (RFDs).
Although optimization of Cisco's service supply chain seemed like a massive undertaking, MCA Solutions delivered a world-class solution in record time. In just five months, MCA's Service Planning and Optimization (SPO™), was fully functional with 1,000 users and delivering extraordinary results. Cisco saw service levels rise dramatically as spare parts inventory was reduced. This led to improved profitability and, perhaps more importantly, to a sharp competitive edge that continues to keep Cisco Systems at the forefront of its industry.
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