Attention Servigistics and Click Commerce Customers
With the acquisition of Click Commerce and Servigistics by Marlin Equity Partners,
a financial firm focused on buying underperforming business divisions or product
lines and companies in various forms of distress, many of their customers have concerns
about their investment.
- What is the future product roadmap?
- Will there be further development of product?
- Will our maintenance fees be impacted?
- Will there be a forced product migration?
- Will we continue to get the same level of customer support?
- Will there be continuity of resources?
- Is the new direction compatible with my ERP platform?
MCA has remained focused on our core - optimal management of resources to support
after sales service. We continue to invest and push the frontier in this space and
we have established a reputation of delivering quality and value to our customers.
To find out how to eliminate your risks with MCA, contact Carolyn Gross at carolyn.gross@mcasolutions.com,
970.669.1017.
The article titled "Recent Financial Acquisitions in the Service Parts Market" on
MCA's blog Service Matters provides our view of the acquisition, the potential customer
impact, and our definition of what constitutes leadership in this market. To read
the blog article click here.